Your personal information is completely safe at luky9. We are fully transparent about what data we collect, how we use it, and how we keep it secure — all explained right here.
We believe your data belongs to you — we only use it to improve your experience.
All your data is protected with 256-bit SSL encryption. From deposits to login, every step keeps your data fully encrypted.
Luky9 never sells your personal data to advertisers or third parties. Your data is used solely to improve our services.
You can view, correct, or request deletion of your data at any time. You have full control over your information.
Your data is stored on internationally certified secure servers. Security is maintained through regular audits and penetration testing.
Everything we collect and why is explained here in plain language. No hidden terms, no ambiguity.
Your data is only retained for as long as necessary. Once your account is closed, your information is automatically deleted within a defined period.
Luky9 (luky9.pro) is a trusted online Sports Betting and casino platform for users in Bangladesh. When you use our website or mobile app, we collect certain information. This Privacy Policy ("Policy") explains with full transparency how that information is collected, used, stored, and protected.
At luky9, your privacy is our top priority. We believe that when you place your trust in us to play, protecting your information is our ethical responsibility. Reading this policy will give you a clear picture of how your data is handled.
Legal basis: luky9 follows international data protection standards. Our data processing is built on lawful grounds — contractual obligations, legal requirements, and legitimate business interests.
Luky9 collects three types of information — what you provide directly, what is gathered automatically through your use of the platform, and what is received from third parties.
| Data Types | Example | Purpose of Collection |
|---|---|---|
| Identifying Information | Full name, date of birth, national ID number | Account verification (KYC) |
| Contact Information | Mobile number, email address | Account registration & communication |
| Financial information | Mobile Banking/Nagad/Rocket number, transaction history | Payment Processing |
| Technical Information | IP address, device type, browser | Security & Fraud Prevention |
| Gaming Information | Betting history, win/loss records | Responsible Gaming Monitoring |
| Cookie information | Session data, preference settings | Improving User Experience |
Please Note: We never store your password, PIN, or full payment card details. This information is fully encrypted and processed only at the time of the transaction.
Luky9 uses your information only for lawful and necessary purposes. Below is a detailed explanation of why and how we use your data:
Luky9 never sells your information to other organizations for marketing purposes. If you no longer wish to receive our promotional emails or messages, you can unsubscribe at any time.
Luky9 uses industry-standard, multi-layered security measures to protect your personal and financial information. Our security framework includes:
Stay safe too: luky9 will never ask for your password or OTP via email or phone. If you receive such a request, please contact our support team immediately.
Cookies are small text files stored in your browser. luky9 uses the following types of cookies:
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain luky9 features.
Luky9 does not store your data indefinitely. Each type of information has a defined retention period:
| Data Types | Storage Duration |
|---|---|
| Account information | 5 years after account closure |
| Transaction Records | 7 years as required by legal obligations |
| KYC documents | 5 years after account closure |
| Customer Support Conversations | 2 years after last contact |
| Cookie information | Up to 12 months |
| Log Files | 90 days |
Once the retention period expires, data is automatically deleted or anonymized.
You have specific rights over your personal information at luky9. We respect these rights and process all requests within 30 business days:
You can request to see what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request deletion of your data under certain circumstances.
You may request that data processing be put on hold under certain circumstances.
You can request a copy of your information in a structured, portable format.
You may object to the use of your data for specific purposes.
How to submit a request: To exercise any of the rights above, email us at [email protected] or reach out via live chat. Once your identity is verified, we will act promptly.
Luky9 strictly prohibits accounts for anyone under 18. We do not knowingly collect any information from minors.
Age verification is required at registration, and age is confirmed through the KYC process. If we become aware that a minor has opened an account, it will be closed immediately and all collected data will be deleted.
If parents suspect their child is using luky9, please contact us immediately at [email protected].
Luky9 may update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes, we will notify you in advance via your registered email or app notification. Continued use of luky9 after any changes takes effect will be considered your acceptance of the updated Policy.
Tip: Bookmark this page and check back from time to time — especially if you use luky9 regularly.
Contact us for any questions, concerns, or requests regarding our Privacy Policy:
We carefully review every privacy-related request. luky9 is always committed to protecting your information.